Terms and Conditions
These General Terms and Conditions govern the distance purchase, via internet, of the digital products and services offered on the website veganpastryacademy.com (hereinafter the “Website”), in compliance with Italian Legislative Decree 206/2005 (the “Consumer Code”) and subsequent amendments.
1. Preamble and effectiveness of the General Terms
The seller and owner of the Website is:
Alessia Luisa, registered office in Capiago Intimiano (CO), 22070 – VAT no. 03964290138
–
email: info@veganpastryacademy.com (hereinafter the
“Company”).
Before placing an order, the Customer must carefully read these General Terms and Conditions, which are always available on the Website.
If the Customer purchases as a professional (requesting an invoice or declaring a professional use), the provisions of the Consumer Code regarding the right of withdrawal do not apply.
The language of the contract is Italian. This English version is provided for convenience only. In the event of discrepancies or disputes, the Italian version shall prevail.
2. Registration and personal account
To purchase and access the contents on the Website, the Customer must create an account, providing truthful and complete information.
The Customer is responsible for the safe keeping of their login credentials and for all activities carried out through their account.
Strict prohibition on sharing login credentials
Login credentials (email and password) are strictly personal and may not be transferred, shared or disclosed to third parties, either temporarily or permanently.
Any breach will result in the immediate suspension of the account without any right to a refund. The Customer must promptly notify the Company of any suspected compromise of their account.
3. Intellectual property and use of contents
All contents available on the Website (videos, ebooks, PDFs, recipes, teaching materials, texts, images, audio, documents and any other digital content) are protected by copyright and remain the exclusive property of the Company.
Permitted use
By purchasing, the Customer acquires only a personal, individual and non-transferable licence to use the contents for private viewing and study.
The following are strictly forbidden (and may lead to immediate expulsion and legal action):
- sharing or transferring purchased contents to third parties in any form;
- redistributing files, screenshots, video or audio recordings;
- publishing or distributing contents on social networks, websites, shared cloud folders or messaging platforms;
-
using contents, recipes or parts of the courses or materials of the Academy for:
- your own courses,
- masterclasses,
- online or in-person lessons,
- books, ebooks or publications,
- any commercial or training content of any kind;
- creating derivative works or materials based on the Academy’s contents;
- allowing third parties to access the contents via your account.
Any breach will be prosecuted under Italian copyright law and other applicable legislation.
4. User-generated content
The Customer is solely responsible for any content uploaded to the Website and declares that they are the legitimate author or have all necessary rights. The Company reserves the right to remove or block such content if it breaches the law or these Terms.
5. Digital products and paid services
The features and prices of the Products are indicated on the relevant pages of the Website. The Customer confirms their order via the appropriate online form and accepts these General Terms in full. Order confirmation will be sent via email.
6. Payment methods
Payments are processed through third-party providers (e.g. Stripe, PayPal). The Website does not store credit card data. If payment is not successful, the order will not be processed.
7. Delivery of Products
Digital contents (courses, masterclasses, ebooks) are made available immediately after payment, by sending access credentials and enabling the relevant area of the Website.
8. Invoicing
Professionals who need an invoice must request it in writing at info@veganpastryacademy.com, providing complete details (VAT number and tax code).
9. Special conditions for digital products (ebooks, courses, masterclasses)
9.1 Waiver of the right of withdrawal – Important
Pursuant to Article 59, paragraph 1, letters a) and o) of the Italian Consumer Code, the Customer expressly acknowledges and accepts that:
- the right of withdrawal DOES NOT apply to digital products that can be downloaded or accessed immediately;
- the Customer loses any right of withdrawal as soon as the download or access to the digital content begins.
By purchasing ebooks, digital contents, courses and masterclasses, the Customer declares that they wish to receive the content immediately and accepts to waive the right of withdrawal.
This rule is mandatory under applicable law and cannot be derogated.
10. Duration of access to courses
Access to courses remains active as long as Vegan Pastry Academy continues its operations. In the event that the Academy ceases its activity, access will be discontinued without giving rise to any refund obligations.
11. Breaches, suspension and expulsion
The Customer may be suspended or permanently expelled, without any right to a refund, in the following cases:
- sharing course materials or contents with third parties;
- using the materials for commercial or training purposes;
- improper or unlawful use of the account;
- providing false or misleading information;
- failure to pay the price of the course;
- infringement of intellectual property rights.
Expulsion results in the permanent loss of access to the contents and of any issued certificates.
12. Complaints
Complaints must be submitted via the contact form available in the “Contacts” section of the Website or by email to:
📩 info@veganpastryacademy.com
The Company will reply within 7 working days.
13. Governing law and jurisdiction
The contract is deemed to be concluded in Italy and is governed by Italian law.
For disputes involving consumers, the court of the Customer’s place of residence or domicile (if located in Italy) shall have jurisdiction, in accordance with the Consumer Code.